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Q4. What is the tipping policy?

Big League limousine does not charge a required tip. Just like going to a restaurant we leave the tipping up to you. You may tip the driver at the end of your trip.

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Q5. How are bridge/highway/tunnel/parking or other Tolls paid?

Tolls & Parking are not included in our quotes. You are required to pay all tolls and parking at the end of your trip.

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Q6. What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:

I. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".

ii. For all other itinerary types, including one-way and round trip itineraries:

a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.

b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:

1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per 30 (thirty) minute period or portion thereof, spent   making the unplanned extra stop: $30 (for Sedans/ SUV), or $45 (for any other vehicle).

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Q7. What are the fees/policies for lateness/tardiness by the customer?

You may be required to pay a WAITING FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (B) more than TEN (10) minutes late for your pickup from any other location. The waiting fee is as follows, per 30 (thirty) minute period or portion thereof, spent waiting: $30 (for Sedans/ SUVs), or $45 (for any other vehicles).

If you are more than SIXTY (60) MINUTES LATE for your pickup without communicating with us, we reserve the right to CANCEL your pickup with NO REFUND.

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Q8. What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee of $25. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

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Q9. What is the Cancellation/Refund Policy?

If you contact us to cancel more than 14 days in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is the GREATER of either $25.00 (twenty-five dollars) or 50% (fifty percent) of the Rate of your reservation. If you contact us to cancel less than 14 days in advance, we reserve the right to give you NO REFUND.

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Q10. How will I pay for my ride?

You pay Big League Limousine directly. We accept cash, MasterCard, Visa, American Express, Credit card transactions can be processed online  to maintain the security of your personal information, or over the phone as well. For any cash or check payments we also require you to furnish a credit card. The deposit will be paid by credit card unless payment is sent 30 days in advance of your reservation.

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Q11. May I pay using a "Check"?

Yes, however your Check must CLEAR at least 10 days BEFORE your pickup date. A Credit Card backup is also required.

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Q12. Do I need a Customer Account?

Customer Accounts are NOT required to do business with us.

However, you can optionally choose to setup an Account after you complete any online reservation confirmation. Having an Account will enable you to make future bookings without the need to type in all of your information again from scratch.

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Q13. Can you call me to remind me of my pickup?

Yes! We will gladly place a COURTESY CALL to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (Please request a courtesy call on the reservation form)

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Q14. What type of vehicles are used for my transportation?

Lincoln Town Cars, Lincoln Stretch Limos, Party Busses, Vans and more. (View Photos)

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Q15. How many people can fit?

In general, the number of people designated in the vehicle description can fit. For example, Up to 3 people can fit in 3-passenger Lincoln Town Cars. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit. Also large passengers take up more room IE a 10 Passenger Lincoln limo may only fit 8 large passengers. There is no additional per-person charge.

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Q16. When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 72 hours in advance.

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Q17. When can I get picked up?

You can get picked up anytime. We operate 24/7.

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Q18. What types of itineraries are available?

NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.

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Q19. Where can I request to be picked up/dropped off?

Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as PHL - Philadelphia International Airport. When booking online, the pickup and drop-off cities can be anywhere in PA, NJ, DE, MD.

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Q20. What flight info should I enter for airport runs?

Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.

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Q21. What is the alcohol/ drug policy?

Alcohol consumption or possession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or possession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

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Q22. What is the Lost-and-Found policy?

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.

Q23. What is the Limitation of Liability?

Under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.